Do you ship Australia-wide?

Yes. We ship our handmade homewares across Australia. We offer free standard shipping on orders over $80 to NSW, VIC, QLD and the ACT. For SA, WA, NT, TAS and remote postcodes, a separate freight quote may apply due to distance and weight.

How long does shipping take?

Most orders arrive within 2–5 business days for metro areas, 5–10 business days for regional areas and up to 14 days or more for remote locations. Tracking details are provided once your order leaves our Tuggerah, NSW warehouse.

Are shipping costs included for heavy stone items?

Yes. Our pricing includes standard shipping for eligible postcodes, including heavy stone basins, tables and firepits. If your address falls outside our free shipping zones, we will contact you with a freight quote before dispatch.

Are all Wild Fig products handmade?

Yes. Every Wild Fig Home piece is handmade using natural materials such as marble, onyx, terracotta, reclaimed teak and Capiz shell. All designs are created in Australia and crafted by artisanal workshops.

Will my stone piece look exactly like the photo?

Each stone piece is unique. Natural variations in veining, colour and texture are expected and are part of the authenticity and beauty of natural stone craftsmanship.

How do I care for marble and onyx homewares?

Wipe marble and onyx with a soft damp cloth and mild soap. Avoid acidic cleaners such as vinegar, citrus and bleach, and dry spills promptly. Stone may be sealed occasionally for additional protection. See our full Care Instructions page for more information.

What if my order arrives damaged?

If an item arrives damaged, contact us within 48 hours of delivery with photos of the product and packaging. We will replace, refund or credit the item promptly according to our Returns and Exchanges policy.

Do you accept change-of-mind returns?

Yes. We accept change-of-mind returns on full-priced items within 14 days of delivery, provided the item is unused and in its original packaging. Return shipping is at the customer's expense due to the fragile nature of our homewares.

Do you offer custom stone basins, tables or lamps?

Yes. We offer custom design options for stone basins, tables, lamps and select terracotta and timber pieces. Customers can submit measurements, drawings or inspiration images through our Custom Design Enquiry form.

Do you offer trade pricing for designers and stores?

Yes. We offer trade pricing for interior designers, stylists, architects and retailers. Contact us with your ABN and project details to receive our trade pricing information.

Terms of service

Welcome to Wild Fig Home. By accessing or purchasing from www.wildfighome.com.au, you agree to the following Terms of Service. Please read them carefully before using our website.

1. General

These Terms of Service apply to all visitors, customers and users of our site. Wild Fig Home reserves the right to update, change or replace any part of these terms by posting updates on this page. Your continued use of the website constitutes acceptance of any modifications.

2. Online Store Terms

You must be over 18 years old to purchase from our store.
You may not use our products for any illegal or unauthorised purpose.
You agree not to reproduce, copy, sell or exploit any part of the website or our products without written permission.

3. Product Information

Wild Fig Home specialises in handmade homewares created from natural materials such as stone, wood, terracotta and Capiz shell. Due to the handcrafted nature of our products, variations in colour, veining, texture and finish are expected and are not considered faults.

4. Pricing & Availability

All prices are listed in Australian Dollars (AUD).
Prices may change without notice.
We reserve the right to discontinue any product at any time.
We aim to display accurate stock levels, but availability cannot always be guaranteed.

5. Orders & Payment

When you place an order with Wild Fig Home, you warrant that all information provided is true and correct. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or incorrect payment details.

Payments are securely processed by third-party providers such as Shopify Payments, PayPal, Afterpay and others. We do not store credit card information.

6. Shipping

Shipping times provided at checkout are estimates only. Wild Fig Home is not responsible for delays caused by shipping carriers, customs or external factors. Once your order has been dispatched, risk transfers to the customer.

7. Returns & Refunds

Our Returns Policy forms part of these Terms of Service. Please refer to our Returns & Exchanges page for full details.

8. Accuracy of Information

We strive for accuracy, but occasionally information on our site may contain errors related to product descriptions, pricing, promotions or availability. We reserve the right to correct errors without prior notice.

9. Intellectual Property

All images, designs, product names, website content and branding are the property of Wild Fig Home. Unauthorised use, reproduction or distribution is strictly prohibited.

10. Third-Party Services

Our website may link to third-party services and websites. We are not responsible for their content, policies or practices. You agree to review their terms independently before engaging with them.

11. Limitation of Liability

Wild Fig Home is not liable for any indirect, incidental, punitive or consequential damages arising from your use of our website or products. Our liability is limited to the maximum extent permitted under Australian Consumer Law.

12. Australian Consumer Law

Nothing in these Terms excludes your rights under the Australian Consumer Law (ACL). You may be entitled to a replacement or refund for major failures, and compensation for any reasonably foreseeable loss or damage.

13. Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

14. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia.

15. Contact Information

For questions regarding these Terms of Service, please contact us:

Email: customerservice@wildfighome.com.au
Brand: Wild Fig Home — Australia

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